Information we collect
We collect the purchaser’s name and email, order and product details, selected manual payment method, optional payment reference, uploaded original or replacement payment screenshot, policy-acceptance record, review decision, secure-delivery status, successful download count, email-delivery status, refund-administration record, and necessary audit history. Payment screenshots are stored privately and are not customer product files.
How it is used
Information is used to review and reconcile payments, deliver approved purchases, support customers, prevent abuse, administer refunds, and keep records required for business, tax, security, and dispute handling. The current downloadable files are not personalised with the purchaser’s identity.
Service providers
Cloudflare provides hosting, database, and private-file storage services. A configured transactional-email provider sends order and delivery messages. Each provider receives only the information needed to perform its service. Well Given PH does not sell customer information.
Retention and security
Payment screenshots for fulfilled, rejected, or expired verification cases are scheduled for deletion 30 days after the terminal decision. Unresolved cases are retained while review or investigation remains open. Order, tax, licence, refund, support, and security records may be retained longer where needed for legal or operational purposes. Download tokens expire and may be revoked.
Your choices
Customers may request access, correction, or deletion where applicable by emailing bizjoye@gmail.com. Legal, tax, fraud-prevention, dispute, and operational retention requirements may limit deletion.